The reference number helps us to easily identify your payment, ensuring it gets added to your account as soon as possible. If you forget to add your reference number in your payment description, it means the process might take longer, as we need to manually match your payment to your account.
If you made a payment and the order status hasn't been updated within 1 business day, please contact our support team at email@example.com, and provide the following details:
- Order ID
- Payment Date
- Payment receipt
- Email Address / Phone number linked to your payment (if applies)
Our team will be happy to help you.