Please, check if there's actually a double payment:
- Multiple 'completed' orders for the same payment amount.
- Two separate order ID and payment ID numbers.
- One order ID number, but two payment ID numbers.
Our team will usually cancel your double-order when they see it.
If you need assistance, please send an email to firstname.lastname@example.org and provide the following details:
- Order ID (mandatory)
- Payment receipt (optional)
We will get back to you on the next business day.