(*) This policy only applies to countries not covered by our delivery guarantee. We guarantee deliveries only in the USA, Canada, Europe, and the UK. For these regions, we have separate policies in place to ensure reliable and secure delivery of your orders.
At Blimburn, we understand how important it is for our customers to receive their orders in a timely and secure manner. While we cannot guarantee delivery due to factors beyond our control, we are committed to ensuring your satisfaction. That's why we offer a Reshipment Guarantee to provide you with added peace of mind.
Once we receive your payment, Blimburn will certify the shipment of your order within 24 to 48 business hours. This means that we will process and dispatch your order promptly to the designated shipping address. We strive to provide efficient and reliable service to all our customers.
For customers who have opted for our Reshipment Guarantee and encounter issues with the delivery of their initial shipment, Blimburn offers a one-time replacement shipment at a discounted rate. If your first shipment is not received, we will process a replacement shipment for you at only 25% of the original amount of your order. This ensures that you have a fair opportunity to receive the products you ordered.
Please note that the Reshipment Guarantee covers the cost of the replacement shipment only. Any additional charges, such as customs fees or taxes, are the responsibility of the customer. Blimburn cannot be held accountable for the loss or retention of the order at customs, as these processes are determined by local authorities and are beyond our control.
Submitting a Reshipment Request:
If you have paid the $15 fee, for the Reshipment Guarantee and your initial shipment has not been received within a reasonable timeframe, please contact our customer support team. They will guide you through the reshipment process and assist you in placing your replacement order. Kindly provide the necessary details, such as your original order number and any relevant information regarding the non-delivery, to help us expedite the resolution.
Conditions and Limitations:
To ensure a smooth reshipment process, please take note of the following conditions and limitations:
The Reshipment Guarantee is only applicable to customers who have paid for the guarantee at the time of purchase. If you did not opt for the Reshipment Guarantee, this policy does not apply.
The guarantee covers a one-time replacement shipment at 25% of the original order amount. Subsequent reshipments or refunds are not included.
Blimburn is not responsible for delays or issues arising from incorrect shipping addresses provided by the customer. Please ensure that you provide accurate and complete shipping information during the checkout process.
Customs regulations and procedures vary by country and can occasionally result in delays or the retention of packages. Blimburn cannot be held liable for any such delays or customs-related issues.
We value your satisfaction and strive to provide excellent customer service. If you have any questions or concerns regarding our Reshipment Guarantee or any other aspect of your order, please don't hesitate to reach out to our support team. We are here to assist you throughout the process and ensure a positive experience with Blimburn.