First, let’s check your order details. Log in to your customer account and see if the seeds you received match your order.
If they don’t, no worries! Just send us an email at support@blimburnseeds.com with your Order ID and let us know the variety and quantity of seeds you received. Our dedicated team will take a closer look and help you out.
Remember, it's important to reach out within 15 days of receiving your order for any issues related to lost, damaged, wrong or missing items.
Exceptions are available if the product packaging matched your order and any concerns surfaced only after your plants had developed. To help us resolve this for you, please provide us with the following information:
- Your Order ID
- The variety and quantity of seeds received
- Clear photos showing the plant development
- Details about your growing conditions (like planting date, temperature, light cycle, humidity levels, and whether you’re growing indoors or outdoors, plus the type of fertilizers and soil you used)
We're here to support you! Our team will review your situation and get back to you within one business day.